1. Outlook 2016 Synchronizing Inbox Stuck
2. Outlook 2016 Continuously Synchronizing Inbox

It has come to our attention that many Outlook 2013 and Office 365 users are having issues within synchronizing IMAP folders recently. This appears to be happening across all hosts due to a recent update that Microsoft has pushed out to all of its users.

What causes the issue?

Most of the time Outlook hangs on synchronize folders when send receive. Here is the solution to this problem. It works on Outlook 2007, 2010 and 2013 configured with IMAP or POP. Here are the steps: 1) Navigate to File - Options. 2) Advanced - scroll down to the send/receive heading - click on the send/receive button on the right. Dec 28, 2016  Answers. To do this, please follow: 1. Go to your IMAP mailbox, click Folder tab on the Ribbon. Click IMAP Folders button. Click on the Subscribed tab and click the Query button. Find Inbox, highlight it and click Unsubscribe. Now, switch to. Home » How To » How to fix Outlook Hang Issue on Synchronize Folders. How to fix Outlook Hang Issue on Synchronize Folders. Most of the time Outlook hangs on synchronize folders when send receive. Here is the solution to this problem. It works on Outlook 2007, 2010 and 2013 configured with IMAP or POP. Get Latest Tech News in your Inbox.

Outlook 2016 Synchronizing Inbox Stuck

This issue is caused by installing one of the following updates that have been pushed out by Microsoft on 11/12/13:

KB2837618 or KB2837643

If you have not already done so, please avoid this update for a bit until Microsoft corrects the issue. If you cannot avoid the update, we will provide you with further steps regarding a temporary fix for the issue.

What does this issue affect?

This issue with Microsoft Outlook 2013 and Office 365 will cause IMAP folders to not successfully synchronize, therefore inhibit your ability to receive new mail to your inbox.

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How do I fix this issue?

There are a few ways to resolve the issue:

Uninstall the recent updates (KB2837618 or KB2837643)

One option is to remove the recent update that has been pushed out by Microsoft to Outlook 2013 and Office 365 users. To do so, complete the following steps:

1. Open your Start menu and click visit your Control Panel.

2. Click Programs and Features

3. Click View Installed Updates

4. Locate either the KB2837618 or KB2837643 updates and remove them.

Disable the “Show only subscribed folders” option in Outlook

There have been reports that the problem can also be resolved by removing the setting that states to show only subscribed folders in Outlook. To do so, complete the following steps:

Outlook 2016 Continuously Synchronizing Inbox

1. Right-click the name of your account with the issue, then click the IMAP Folders… link.

2. Outlook will open a box with IMAP folders.There is a checkbox that says, “When displaying hierarchy in Outlook, show only the subscribed folders.” Uncheck that box.

3. Force sending/receiving within Outlook and everything should synchronize up properly.

Changing the root folder path

Be sure to back up any existing emails or transfer to an offline location before making this change. Replacing the root folder can possibly cause the loss of saved emails in the account.

Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:

• Go to Change Account>More Settings>Advanced Tab

• File>Account Settings>Account settings>Change…>More Settings…>Advanced

1. In the Folders option, look for “Root folder path” and enter “INBOX” (with all caps).

2. Save your settings and force a Send/Receive

We will keep this article updated as much as possible while the issue persists. If you have any further fixes that worked for you, let us know in the comments.

If you add a Microsoft Exchange account to Microsoft Office Outlook, Outlook synchronizes the data on the Exchange server with the data on your computer. Contacts, emails and calendars are automatically synchronized by default. Outlook saves the data on your computer so it can be accessed by other people. To keep the data on the Exchange server, you must stop the synchronization. The data will reside only on the Exchange server as soon as you configure Outlook to stop the automatic sync.

Step 1

Launch Microsoft Office Outlook. Click 'File,' click the 'Account Settings' button and choose 'Account Settings' from the menu. The Account Settings window opens.

Step 2

Select the Exchange email account and then click the 'Change' button. The Change Account window opens.

Step 3

Uncheck the 'Use Cached Exchange Mode' box in the Offline Settings section to prevent Outlook from synchronizing the data and storing it in the offline data file on your hard disk.

Click 'Next' and then click 'Finish.' Close the Account Settings window and restart Microsoft Outlook.

Tips

• You can view your data on the Exchange server using Outlook, but the data is no longer synchronized with your offline data file after you disable the 'Use Cached Exchange Mode' option.
• Data is only stored on the Exchange server, so only you can access it. Eliminating the offline data file frees disk space, especially if you have a very large mailbox.
• Data from POP3 and IMAP accounts is always synchronized with your personal data file.

Warnings

• Information in this article applies to Microsoft Office Outlook 2013. It may vary slightly or significantly with other versions or products.
• You can't access any data on the Exchange servers at times when you don't have an Internet connection.

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